PRIVACY POLICYLast Updated: 11 19, 2025This Privacy Policy explains how We Need Us Health, Inc. (“We Need Us,” “WNU,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you access or use our website, mobile applications, communities, messaging tools, journaling features, and AI-powered assistant “Rae” (collectively, the “Services”).By using the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.1. Information We CollectWe collect three types of information: (1) information you provide, (2) information collected automatically, and (3) information from third parties.1.1 Information You ProvideYou may provide personal information such as:Account InformationName or display nameEmail addressPassword (hashed and salted; never stored in plain text)Profile information you choose to shareCommunity & Messaging ContentPosts, comments, repliesDirect messagesGroup chat contentUploads (images, text, media)Journaling & AI InteractionsGuided journal entriesConversations with Rae (AI assistant)Reflections, prompts, notesYou choose what to share.
We treat all journaling, reflections, and mental-health–related content as sensitive information.Support RequestsInformation sent to customer supportBug reports, feedback1.2 Information Collected AutomaticallyWe automatically collect:Device & Log DataIP addressBrowser typeOperating systemDevice identifiersDate and time of accessReferring URLsError logs and crash dataUsage DataFeatures you useFrequency and duration of sessionsClickstream dataCommunity and feature interaction metricsCookies and Similar TechnologiesWe use cookies, pixels, and local storage to:Maintain session stateImprove reliability and performancePersonalize your experienceYou can manage cookie preferences in your browser.1.3 Information From Third PartiesWe may receive:Analytics data from service providers (e.g., Google Analytics or similar)Authentication information if you log in using a third-party providerPayment processing updates (for subscription features)Information you permit us to access via integrationsWe do not buy or sell personal data from brokers.2. How We Use Your InformationWe use your information to:2.1 Provide and Improve the ServicesCreate and maintain your accountEnable messaging, posting, journaling, and community featuresOperate Rae (our AI assistant)Personalize the experienceImprove features based on usage analytics2.2 Safety, Integrity, and ModerationInvestigate violations of our TermsDetect harmful or abusive behaviorMaintain a safe environment for users2.3 Communicate With YouSend service-related announcementsProvide updates, support responses, and security alertsNotify you about new features or changes2.4 Legal ComplianceComply with legal, regulatory, or law-enforcement requirementsEnforce our Terms of ServiceRespond to valid subpoenas or court ordersWe do not use your sensitive data to train external AI models.
We do not sell your personal data.3. How We Use AI (Rae)Rae is powered by an AI model that processes your inputs to generate conversational responses and journaling guidance.By using Rae, you acknowledge that:Interactions may be stored securely for service improvement.Rae’s responses may be inaccurate or incomplete.Rae does not provide medical or mental-health advice.We may use aggregated and de-identified data to improve the AI experience.4. How We Share InformationWe may share information only in the following circumstances:4.1 Service ProvidersWe use trusted vendors to help operate We Need Us, including:Cloud hostingData storageEncryption and security servicesAnalytics providersCustomer support toolingAI model hosting providersThese providers are contractually required to protect your data and may not sell or misuse it.4.2 Legal RequirementsWe may disclose information if required to:Comply with a court orderRespond to lawful government requestsPrevent harm, fraud, or security threatsWe push back against overly broad or improper requests whenever legally possible.4.3 Business TransfersIf We Need Us is acquired, merges, or undergoes restructuring, information may be transferred as part of that transaction.We will notify users before material changes take effect.4.4 With Your ConsentWe may share information when you explicitly authorize it.5. Data Storage & SecurityWe treat mental-health–related content with elevated confidentiality.We use the following protections:Encryption in transit (HTTPS/TLS)Encryption at rest using industry-standard algorithmsAccess controls and authentication safeguardsIsolation of production systemsLeast-privilege employee accessAudit logs and monitoringRegular security reviewsHowever:No system is 100% secure.
We cannot guarantee prevention of unauthorized access caused by breaches, attacks, or user error.You use the Services at your own risk.6. Data RetentionWe retain personal data only as long as necessary to:Provide the ServicesComply with legal obligationsResolve disputesEnforce agreementsYou may request deletion of your account and personal data (see Section 9).7. Your Rights & ChoicesDepending on your location, you may have the right to:Access the personal data we holdRequest correction or deletionRequest a copy of your dataOpt out of certain data usesWithdraw consent (where applicable)To exercise these rights, contact us at: [your email]We will respond within the timeframes required by law.8. Children’s PrivacyWe Need Us is not intended for individuals under 18.
We do not knowingly collect information from minors.If we learn that personal data was collected from a minor, we will delete it promptly.9. Your ChoicesAccount DeletionYou may delete your account at any time.
Deleted content may persist in backups for a limited period.CookiesYou may disable cookies in your browser settings, although some features may not function properly.Communication PreferencesYou may opt out of non-essential emails.10. International UsersYour data may be processed and stored in the United States or other jurisdictions with different data-protection laws.By using the Services, you consent to this processing.11. Changes to This Privacy PolicyWe may update this Privacy Policy periodically.We will notify you of material changes via email or prominent notice on our website.Continued use of the Services constitutes acceptance of the updated policy.12. Contact UsWe Need Us Health, Inc.
connect@weneedushealth.com